Question 1

What are your hours of operation?

Accepted Answer

Open Monday-Friday, 6:30 AM to 6:30 PM for the 1801 W Chicago Ave. and 2200 W Grand Ave. locations. The Lincoln Park location operates from 7:00 AM to 6:30 PM. We have an open-door policy for drop-off and pick-up during operating hours. A $2 per minute late pick-up fee applies after 6:30 PM, except in emergencies.

Question 2

What ages do you accept?

Accepted Answer

We accept children from 6 weeks through 5 years old. Classrooms are organized by age and developmental stage.

Question 3

How do I enroll my child?

Accepted Answer

Contact the center to check availability and schedule a tour. Once a space is available, we will guide you through the enrollment paperwork.

Question 4

Do you offer full-time and part-time enrollment?

Accepted Answer

Yes. Full-time enrollment is Monday through Friday. Part-time enrollment is available for 2 days (Monday-Tuesday or Thursday-Friday) or 3 days (Monday-Wednesday or Wednesday-Friday). Part-time availability varies by classroom and available space.

Question 5

How much is tuition?

Accepted Answer

Tuition depends on the child's age, classroom, and schedule. Contact us for current rates and payment options.

Question 6

Is there an enrollment fee?

Accepted Answer

Yes. A $200 non-refundable enrollment fee secures your child's spot, plus a deposit equal to half of one month's tuition.

Question 7

Do you provide meals and snacks?

Accepted Answer

Yes, meals and snacks are part of the daily program. The menu and meal schedule are available from the center.

Question 8

Can my child bring food from home?

Accepted Answer

If your child has specific dietary needs, please discuss them with the center. Any food brought from home must follow our food safety guidelines.

Question 9

What does a typical day look like?

Accepted Answer

A typical day includes age-appropriate learning activities, play, meals and snacks, outdoor time, rest, and social and emotional development.

Question 10

Do children have nap or rest time?

Accepted Answer

Yes. Infants typically have two naps, approximately 9:00-10:00 AM and 1:00-3:00 PM, but may follow their home routine. Toddlers and preschool children have one afternoon rest period, approximately 1:00-3:00 PM.

Question 11

What should my child bring to school?

Accepted Answer

Depending on age, your child may need a change of clothes, diapers and wipes, bottles, personal items, and weather-appropriate clothing. The center provides a classroom-specific list.

Question 12

What is your sick policy?

Accepted Answer

Sick children must stay home. To return, a child must have a doctor's note clearing them or be symptom-free for at least 24 hours, according to our health guidelines.

Question 13

How do you keep children safe?

Accepted Answer

We follow established health, safety, supervision, and security procedures, with controlled access to the center.

Question 14

Who is allowed to pick up my child?

Accepted Answer

Only adults authorized by the parent or guardian may pick up a child. Staff may request identification to verify an authorized pickup person.

Question 15

Do you offer tours?

Accepted Answer

Yes. Contact us to schedule a tour, meet the team, and learn about our classrooms and program.

Question 16

What languages are spoken at iLearn?

Accepted Answer

English is the primary language. We also offer Ukrainian and Spanish classes each week as part of our enrichment programming.

Question 17

Do you offer extracurricular activities?

Accepted Answer

Yes. We offer additional activities and enrichment throughout the year, including weekly language classes. Contact us for information about current programs.

Question 18

How do you communicate with parents?

Accepted Answer

We communicate through email, phone calls, and in-person meetings. We keep families informed about their child's day, announcements, events, schedules, and other updates.

Question 19

What happens if my child has an allergy or special dietary need?

Accepted Answer

Please inform us during enrollment. Our team works closely with families to follow appropriate safety and care procedures.

Question 20

Do you have storage for strollers?

Accepted Answer

Unfortunately, stroller storage is not available. Families should take their stroller with them after drop-off.

Question 21

How do you keep parents updated throughout the day?

Accepted Answer

We use the Tadpoles app to provide updates about meals, naps, activities, and potty or diaper changes. Infant and Toddler classrooms provide updates throughout the day. Preschool families receive a complete daily update at pick-up rather than updates throughout the day.

Frequently Asked Questions | iLearn Center Chicago